Biden Administration Proposes Cash Compensation for Flight Delays and Cancellations

The Biden administration has taken a step forward in guaranteeing better services for U.S. airline passengers. The Transportation Department, along with President Joe Biden, has announced that major airlines will now need to provide compensation for significant delays and cancellations within their control. Here are some of the proposed outlines that will impact passengers.

Cash payments for disruptions

The Biden administration proposal aims to introduce new rules requiring airlines to provide compensation to travelers in cash rather than just refunds for significant travel disruptions. Delayed or canceled flights can often cause havoc with passengers’ plans and can lead to additional expenses, such as hotel accommodations and meals. This problem would be rectified with the implementation of this new rule.

Biden administration proposal
Biden administration proposal

Focus on Customer service

The Biden administration’s proposal appears to be focusing on improving the customer experience of U.S. passengers. This initiative follows the introduction of the online dashboard that shows what services passengers are entitled to when significant travel disruptions occur. This dashboard has provided transparency and pushed airlines towards improving their policies. The latest move by the administration brings much-needed focus on customer service, which appears to be left behind in recent years.

Set compensation figures

Currently, there is no detailed information regarding what airlines would be required to pay passengers for significant travel disruptions. However, the federal rule-making process can take a long time, so it might be some time before the proposal is in place. With compensation demands of this nature, the administration should look to set compensation figures that are appropriate to airline costs and provide fair compensation to passangers.

Airlines’ response to the proposal

Airlines for America, the trade association representing the country’s largest airlines, countered the proposal by suggesting that airlines already do their best to avoid flight delays and cancellations. It said that safety is always the top priority, but other factors such as weather and Air Traffic Control outages can cause considerable disruptions. The group also noted that airlines had reduced their schedules in response to Federal Aviation Administration staffing shortages.

As the summer travel season approaches, passengers will be hopeful that this proposal will bring positive changes and fair compensation for their travel disruptions. The Biden Administration’s announced proposal will now go through the federal rule-making process, which can take a considerable amount of time before it is implemented. However, with this initiative, the administration has taken a much-needed step in the right direction towards customer satisfaction, a vital aspect of any service industry.

Bhuvana

Bhuvi is a passionate blogger, working on many news websites as a freelance writer. She covers sports news in TRENDING NEWS.

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