When you have a problem, you want to be able to call a customer support team for whatever issue you’re having 24-hours a day, right? Well so do your customers. Because of that, it’s important to be able to answer their calls rather than just forwarding them to voicemail because your business is closed. Having after-hours support is essential for many different avenues of business, and you should be able to benefit from them too. In this guide we’ll tell you about 24-Hr answering services for after-hours support, and why you should look into getting it to help your business grow and maintain itself.
Benefit Number One: Less Out of Pocket
Would you believe that having a call center do the dirty work for you is actually cheaper than the work you’ll have to do by hiring an inside team at your company to answer phone calls 24-7? By hiring an answering service, you’re not liable for things like workman’s compensation, as well as insurance, and even scheduling, hours, labor, and so much more. If you want to avoid all of the paperwork, then you can greatly benefit by skipping to calling the right 24-hr support agency to work for you.
They Sound Professional
Another great benefactor that you can get when you hire a good answering service is that they are true professionals in their field, and even though they may have more than one company that they represent, they’re able to mimic the tone and customer call responses, as well as know your business inside and out so that even your customers (or potential ones) don’t realize they’re not calling your office directly!
Have the Control Over Your Calls Still
When you hire the best 24-hr answering service, you can have the ease and comfort to know that even though they’re answering all of the calls, you can control what calls they respond to, and have access to all of their call records for your customers, as well as messages (including SMS messages). You can even set up alerts so you know when someone is calling your office after hours or have conversations e-mailed to you directly.
What Will My Customers Think?
Believe it or not, we already mentioned that the customers won’t even know that you’re hiring out when it comes to your customer support. What’s most important though, is that they’ll be just as knowledgeable and take the time to get to know you and your company. Be sure to ask plenty of questions when it comes to hiring the best answering services.
For all of your after-hours support, whether you’re a lawyer, a medical office, or even just a small business entrepreneur with a growing market business, perhaps even a real estate agent, you may want to inquire about the services that Direct Line can provide for you to get the most professional staff to answer your calls. Their services can be found at https://www.directlineinc.com/after-hour-answering-services/. You’ll avoid all of the hefty paperwork, and you can even check their website and reputation online to see the hundreds of people they’ve served!